juan635 Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document and any supplementary policy documents published by juan635:

• "juan635," "we," "us," "our," "the Platform" — refers to the juan635 online gaming platform operating at juan635.co and all associated services, game lobbies, betting interfaces, and support channels.
• "Player," "you," "your," "User" — refers to any individual who has registered a valid account on the juan635 platform and is accessing services in their own name.
• "Account" — refers to the personal registered account created by a Player on the juan635 platform, comprising a unique login credential, a single wallet, and associated personal information.
• "Wallet" / "Account Balance" — refers to the real-money balance held within a Player's juan635 account, denominated in Philippine Peso (PHP / ₱).
• "Services" — refers collectively to all gaming products, payment processing functions, promotional programs, and support services made available by juan635 to registered Players.
• "Bonus Funds" — refers to any non-cash promotional credits, free spins, or wagering incentives credited to a Player's account under juan635's active promotions.
• "KYC" — refers to Know Your Customer verification procedures, including identity document submission, age verification, and address confirmation, required by juan635 before processing withdrawals.
• "PAGCOR" — refers to the Philippine Amusement and Gaming Corporation, the primary regulatory authority for gaming activities in the Philippines.

By accessing, registering on, or using any part of the juan635 platform, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, including all supplementary policies incorporated by reference — in particular the juan635 Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the platform.

If you do not agree to any provision of these Terms & Conditions, you must immediately discontinue use of the juan635 platform and, if applicable, close your account. Continued use of the platform following any notice of amendment constitutes acceptance of the amended terms.

Access to the juan635 platform and all associated real-money gaming services is strictly restricted to individuals who meet all of the following eligibility requirements simultaneously:

1. You are at least twenty-one (21) years of age at the time of registration, in compliance with PAGCOR guidelines governing online gaming participation in the Philippines.
2. You are accessing the platform from a jurisdiction in which online gaming is lawful and not prohibited under applicable local law.
3. You are acting entirely on your own behalf and not as an agent, employee, or representative of any other person or entity.
4. You have not previously been self-excluded from the juan635 platform or any other gaming platform under a self-exclusion arrangement that remains in effect.
5. You are not the subject of any court order, legal restriction, or regulatory prohibition that prevents you from participating in gambling activities.

4.1 Single Account Policy

Each individual Player is permitted to maintain only one (1) active account on the juan635 platform. The operation of multiple accounts by a single individual — whether under the same name, a different name, or through any other mechanism — constitutes a material breach of these Terms & Conditions and will result in the immediate suspension of all associated accounts and the forfeiture of all balances therein.

4.2 Accuracy of Registration Information

You warrant that all information provided during the juan635 registration process is true, current, accurate, and complete, including your legal name, date of birth, residential address, and mobile number. You are responsible for keeping your registration information up to date. Any material change to your personal details must be reported to juan635 support promptly.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your juan635 login credentials, including your password and any one-time passwords (OTPs) delivered to your registered mobile number. Juan635 will not be held liable for any loss or damage arising from your failure to secure your account credentials. You must notify juan635 immediately upon becoming aware of any actual or suspected unauthorised access to your account.

4.4 KYC Verification

Juan635 reserves the right to require KYC verification at any point during the account lifecycle, including at registration, before processing any withdrawal, or upon detection of unusual account activity. Acceptable identity documents include Philippine government-issued identification such as a passport, driver's licence, SSS ID, PhilHealth card, UMID, or voter's ID. Failure to complete KYC verification within a reasonable timeframe may result in temporary account suspension.

5.1 Accepted Payment Methods

Juan635 accepts deposits and processes withdrawals via the following payment channels: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. All transactions are denominated in Philippine Peso (PHP). Juan635 does not accept deposits from third-party accounts, joint accounts, or corporate accounts. All deposited funds must originate from a payment method registered in the name of the account holder.

5.2 Deposit Processing

Deposits made via GCash and PayMaya are typically credited to the Player's juan635 wallet instantly upon confirmation by the respective payment service. Bank transfer deposits may require additional processing time depending on the issuing bank. Juan635 does not impose processing fees on deposits, though individual payment providers may apply their own charges, for which juan635 bears no responsibility.

5.3 Withdrawal Processing

Withdrawal requests are subject to KYC verification. GCash and PayMaya withdrawals are typically processed within fifteen (15) minutes of approval during normal operating hours. Bank transfer withdrawals may take up to three (3) business days. Juan635 reserves the right to request supporting documentation to verify the source of funds for withdrawals that exceed applicable thresholds, in compliance with anti-money laundering obligations.

5.4 Dormant Account Policy

An account is deemed dormant if it has had no login activity for a continuous period of twelve (12) months or more. Juan635 reserves the right to apply an administrative maintenance fee to dormant accounts in accordance with any dormant account policy in force at the relevant time. Players will be notified by SMS or email prior to any such fee being applied.

Juan635 offers a range of promotional incentives, including but not limited to welcome deposit bonuses, reload bonuses, cashback programmes, free spins, referral rewards, and VIP-tier benefits. All bonuses and promotions are subject to the specific terms and wagering requirements published alongside each individual offer at the time of activation.

• Bonus funds are credited separately from real-money balances and must satisfy applicable wagering requirements before they may be withdrawn as cash.
• Wagering requirements specify the number of times a bonus amount must be wagered in eligible games before a withdrawal request may be submitted.
• Only one promotional offer may be active per Player at any given time unless the specific promotion terms expressly state otherwise.
• Bonuses claimed through fraudulent activity, collusion, or by exploiting technical errors will be voided. Any winnings derived from voided bonus funds will also be forfeited.
• Juan635 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Retroactive changes to the terms of a promotion already activated by a Player shall not apply.
• Cashback credits are calculated on net real-money losses only and do not apply to Bonus Funds wagering.

All games available on the juan635 platform operate using certified Random Number Generation (RNG) technology audited by independent third-party testing laboratories. The outcome of each game round is determined entirely by the certified RNG and is not influenced by any prior result, account balance, bet size, or external factor.

Each game available at juan635 is governed by its own game-specific rules, which are accessible within the game interface prior to wagering. Players are expected to familiarise themselves with the applicable rules of each game before placing real-money bets. Juan635 accepts no liability for losses arising from a Player's misunderstanding of game rules.

In the event of a verifiable technical malfunction that materially affects the outcome of a game round, juan635 reserves the right to void the affected round and refund the corresponding wager. Juan635 will not honour payouts resulting from clearly erroneous odds, displayed payables that deviate materially from the correct mathematical outcome due to a system error, or winnings derived from exploitation of a known software vulnerability.

The following activities are strictly prohibited on the juan635 platform and constitute grounds for immediate account suspension, forfeiture of balances, and potential legal action:

• Registering more than one account, whether under the same or a different identity.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using the platform while under the age of 21 years, or knowingly permitting access by an underage individual.
• Using automated software, bots, scripts, or any mechanical or electronic device to gain an unfair advantage in gameplay or to manipulate the platform's operations.
• Engaging in collusion, match-fixing, or any form of co-operative play intended to circumvent the house edge or manipulate game outcomes.
• Exploiting technical errors, software vulnerabilities, or bonus loopholes in a manner that is inconsistent with legitimate gaming activity.
• Depositing funds originating from illegal sources or using the Platform for any form of money laundering, fraud, or other criminal activity.
• Charging back or reversing a payment instruction after funds have been credited to your juan635 wallet.
• Accessing the platform via a VPN, proxy server, or any other mechanism intended to circumvent geographic restrictions or conceal your true location.
• Engaging in abusive, threatening, or harassing conduct toward juan635 staff, support agents, or other players via any communication channel.

Juan635 is deeply committed to the promotion of safe, responsible gaming practices. The Platform provides the following responsible gaming tools, accessible to every registered Player via their account dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limit increases are subject to a mandatory cooling-off period before taking effect.
• Session Time Limits: Players may set a maximum session duration, after which they will be automatically logged out.
• Loss Limits: Players may set a maximum net loss threshold over a defined period.
• Cooling-Off Period: Players may request a temporary suspension of their account for a defined period ranging from 24 hours to 6 weeks.
• Self-Exclusion: Players who wish to permanently or indefinitely exclude themselves from the juan635 platform may request self-exclusion through the support team. Self-exclusion takes effect immediately and cannot be reversed until the elected exclusion period has elapsed.

Juan635 strictly enforces the 21-year minimum age requirement in compliance with PAGCOR's responsible gaming framework. Players who believe their gaming may be causing personal, financial, or relational harm are encouraged to utilise the responsible gaming tools available within their account and to seek external support where appropriate.

The collection, use, storage, and processing of personal data by juan635 is governed by the Platform's Privacy Policy, which is incorporated into these Terms & Conditions by reference. By accepting these Terms & Conditions, you acknowledge that you have also read and accepted the juan635 Privacy Policy.

Juan635 collects personal data — including but not limited to your name, date of birth, residential address, mobile number, and payment details — for the purposes of account administration, KYC compliance, fraud prevention, transaction processing, and customer support. Juan635 does not sell personal data to third parties. Data is disclosed to third parties only where required by law, regulatory obligation, or for the purposes of payment processing and technical service delivery.

Players may request access to, correction of, or deletion of their personal data by contacting the juan635 support team. Such requests are processed in accordance with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and applicable National Privacy Commission guidelines.

All content on the juan635 platform — including but not limited to the brand name, logo, game graphics, interface design, promotional materials, written content, and software — is the exclusive intellectual property of juan635 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property law.

No part of the juan635 platform may be reproduced, distributed, modified, published, or incorporated into any other work without the express prior written consent of juan635. Any unauthorised use of juan635's intellectual property constitutes infringement and may result in legal action.

Juan635 grants each registered Player a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes of personal, non-commercial gaming. This licence does not extend to the commercial exploitation of any platform content in any form.

To the maximum extent permitted by applicable law, juan635, its officers, directors, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:

• Any interruption, delay, or unavailability of the Platform, including but not limited to scheduled maintenance, unscheduled downtime, or third-party network failures.
• Any loss of data, account information, or transaction records resulting from technical failures outside juan635's reasonable control.
• Any reliance placed by a Player on information, odds, or promotional content published on the Platform.
• Any losses arising from a Player's use of the Platform in contravention of these Terms & Conditions or applicable law.
• Any acts or omissions of third-party payment service providers, including GCash, PayMaya, BPI, BDO, and Metrobank, in connection with deposit or withdrawal processing.

Juan635's total aggregate liability to any Player for any claim arising under or in connection with these Terms & Conditions shall not exceed the amount of the Player's verified account balance at the time the claim arises.

Juan635 reserves the right to suspend, restrict, or permanently close a Player's account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period of time after being requested to do so.
• Reasonable suspicion of fraudulent activity, money laundering, or collusion.
• Detection of multiple accounts registered by the same individual.
• A court order, regulatory directive, or law enforcement instruction requiring account restriction or closure.
• Player self-exclusion request submitted through the responsible gaming tools or support team.

Where an account is closed for reasons other than Player misconduct, any verified real-money balance remaining in the account will be returned to the Player via their registered payment method following completion of any required KYC verification. Bonus funds are not transferable and will not be returned upon account closure.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Philippines, without prejudice to any mandatory consumer protection provisions applicable in the Player's jurisdiction of residence.

In the event of a dispute between a Player and juan635 arising out of or in connection with these Terms & Conditions or the Platform's services, the parties agree to first attempt resolution through juan635's internal dispute resolution process by contacting the support team and requesting a formal review. Juan635 will acknowledge all formal dispute submissions within five (5) business days and endeavour to provide a substantive response within fifteen (15) business days.

If a dispute cannot be resolved through the internal process, either party may refer the matter to arbitration or, where applicable, to the relevant regulatory authority. Players in the Philippines may also seek assistance from PAGCOR's player dispute resolution channels.

Juan635 reserves the right to modify, update, or replace any provision of these Terms & Conditions at any time. Such amendments may be made in response to changes in applicable law or regulation, changes in the Platform's services or features, operational requirements, or for any other reason at juan635's reasonable discretion.

When material amendments are made to these Terms & Conditions, juan635 will publish the updated version on this page with a revised "Last Updated" date and, where the amendment is significant, will notify registered Players via their registered mobile number or email address. Continued use of the juan635 platform following the publication of any amendment constitutes acceptance of the revised Terms & Conditions.

Players who do not accept any amendment to these Terms & Conditions should cease using the Platform and, if they wish, close their account by contacting the juan635 support team.

For any questions, concerns, or formal communications regarding these Terms & Conditions, including KYC requests, dispute submissions, or self-exclusion requests, Players may contact the juan635 support team through the following channels:

• Email: [email protected] (displayed as plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, accessible directly from the juan635 account dashboard after login.

The juan635 support team responds to all written enquiries within 24 hours during normal business operations. For urgent matters — including suspected unauthorised account access or immediate self-exclusion requests — live chat is the recommended contact channel as it provides the fastest response.