juan635 Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which juan635 ("juan635," "we," "us," "our") collects, processes, stores, discloses, and protects the personal data of individuals ("you," "Player," "User") who register for or interact with the juan635 online gaming platform at juan635.co and all associated services.

Juan635 is committed to handling personal data responsibly and in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations as administered by the National Privacy Commission ("NPC"). Where juan635's operations involve the personal data of individuals located in other jurisdictions, juan635 applies the stricter of the applicable legal standards.

By registering an account on the juan635 platform, using any juan635 service, or otherwise providing personal data to juan635 in any form, you acknowledge that you have read and understood this Policy and consent to the collection, processing, and use of your personal data as described herein. This Policy is incorporated by reference into the juan635 Terms & Conditions and should be read in conjunction with them.

For the purposes of the Data Privacy Act of 2012 and this Policy, juan635 acts as the personal information controller ("PIC") in respect of the personal data processed through the juan635 platform. As PIC, juan635 determines the purposes and means by which personal data collected through the platform is processed.

Where juan635 engages third-party service providers — including payment processors, KYC verification providers, game software studios, cloud infrastructure providers, and customer support platforms — who process personal data on juan635's behalf, those third parties act as personal information processors ("PIPs") under binding data processing agreements that impose data protection obligations consistent with the DPA and this Policy.

Juan635 maintains a Data Protection Officer ("DPO") responsible for overseeing the platform's compliance with the DPA, handling data subject rights requests, and serving as the primary point of contact for the National Privacy Commission on data protection matters. Contact details for the juan635 DPO are provided in Section 14 of this Policy.

Juan635 collects the following categories of personal data from Players and visitors to the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on a valid government-issued identification document.
• Date of birth (for age verification and PAGCOR compliance).
• Residential address, including province, city or municipality, and postal code within the Philippines.
• Mobile number registered in the Philippines (required for OTP-based login authentication and account recovery).
• Email address, if provided during registration or subsequent account updates.
• Username chosen by the Player at registration.

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS ID, PhilHealth card, UMID, PRC ID, Postal ID, or voter's ID.
• Proof of residential address documents such as utility bills or barangay certificates.
• Selfie photographs or video recordings submitted for biometric identity matching, where required by juan635's KYC procedures.
• Source of funds documentation for high-volume accounts, as required by applicable anti-money laundering regulations.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references.
• GCash mobile number, PayMaya account reference, and bank account details (bank name, account name, account number) provided for payment processing.
• Account balance history and bonus credit/debit records.

3.4 Gameplay & Platform Activity Data

• Game session records including games played, bets placed, amounts wagered, and outcomes.
• Login timestamps, session durations, and device identifiers.
• Responsible gaming tool settings applied to the account (deposit limits, session limits, exclusion status).
• Customer support interaction records including live chat transcripts and support ticket history.

3.5 Technical & Device Data

• IP address at the time of registration and subsequent logins.
• Browser type, version, and language settings.
• Device type (mobile, tablet, desktop), operating system, and screen resolution.
• Cookie identifiers and similar tracking technologies as further described in Section 8.

Juan635 collects personal data through the following means:

• Directly from you: When you complete the juan635 registration form, submit KYC documents, make a deposit or withdrawal request, contact the support team, or update your account settings.
• Automatically from your device: When you access the juan635 platform, certain technical data is collected automatically through cookies, server logs, and analytics tools embedded in the platform. See Section 8 for full details.
• From payment service providers: When you initiate a deposit or withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, juan635 receives transaction confirmation data from the relevant payment service provider, including transaction reference numbers and timestamps.
• From KYC and identity verification providers: Where juan635 uses third-party identity verification services to assist with document authentication or biometric matching, those services may return verification results and data flags to juan635.
• From regulatory authorities: Juan635 may receive data from PAGCOR or other relevant regulatory bodies in connection with compliance inquiries, player dispute investigations, or mandatory reporting obligations.

Juan635 processes personal data only where a lawful basis for processing exists under the Data Privacy Act of 2012. The following table summarises juan635's primary data processing activities, their purposes, and corresponding legal bases:

Juan635 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:

• Account and registration data: Retained for the duration of the account and for a minimum of five (5) years following permanent account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC and identity verification data: Retained for a minimum of five (5) years following the last transaction or account closure, whichever is later.
• Financial and transaction records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with applicable financial record-keeping obligations.
• Gameplay and session data: Retained for up to two (2) years following the relevant gaming session for dispute resolution and responsible gaming monitoring purposes.
• Customer support records: Retained for up to three (3) years following the resolution of the relevant support interaction.
• Marketing preference data: Retained until consent is withdrawn or the account is closed, whichever occurs first.

Following the expiry of the applicable retention period, juan635 will securely delete or anonymise the relevant personal data in accordance with its internal data destruction procedures. Anonymised data — from which it is no longer possible to identify any individual — may be retained indefinitely for analytical and statistical purposes.

Juan635 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Personal data is disclosed to third parties only in the following limited circumstances:

• Payment service providers: GCash, PayMaya, BPI, BDO, and Metrobank receive the minimum personal data necessary to execute deposit and withdrawal transactions on your behalf. These providers operate under their own privacy policies and are subject to Philippine financial data protection obligations.
• KYC and identity verification providers: Juan635 may share identity documents and personal data with contracted identity verification services for the purpose of authenticating your identity, verifying your age, and conducting anti-fraud checks. These providers are bound by data processing agreements and are not permitted to use your data for any purpose other than verification on juan635's behalf.
• Game software providers: Certain gameplay data is shared with juan635's third-party game studio partners solely for the purpose of operating and maintaining the technical performance of their respective games. No personally identifiable information is shared beyond what is technically necessary for game operation.
• Regulatory and law enforcement authorities: Juan635 will disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or law enforcement agencies where required to do so by law, court order, or valid regulatory directive. Juan635 will notify affected Players of such disclosures to the extent permitted by law.
• Cloud infrastructure and hosting providers: Juan635's platform is hosted on secure cloud infrastructure provided by contracted third-party hosting services. These providers access personal data only for the purpose of delivering infrastructure services and are bound by contractual data protection obligations.
• Professional advisors: Juan635's legal, accounting, and auditing advisors may access personal data on a strictly confidential, need-to-know basis in connection with their professional advisory functions.

Juan635 uses cookies and similar tracking technologies to operate, analyse, and improve the Platform. Cookies are small text files placed on your device by your browser when you access the juan635 platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, login state cookies, and security cookies. They cannot be disabled without preventing core functionality from operating correctly.
• Functional Cookies: These remember your account preferences — such as your language setting and responsible gaming limits — to provide a consistent experience across sessions.
• Analytics Cookies: Juan635 uses analytics tools to collect aggregated, anonymised data about how Players use the Platform — which pages are visited most, how long sessions last, and which game categories are most popular. This data is used solely to improve Platform performance and the user experience.
• Security Cookies: These cookies assist juan635's fraud detection systems in identifying unusual login patterns, multiple account indicators, and other security anomalies.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from logging in to your juan635 account or accessing Platform features. Disabling analytics cookies will not affect your ability to use the Platform. Juan635 does not use third-party advertising cookies or participate in cross-site behavioural advertising networks.

Juan635 implements a comprehensive set of technical, organisational, and procedural security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the juan635 platform — including login credentials, personal data, and financial transaction data — is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Encrypted Data Storage: Personal data and financial records stored on juan635's servers are encrypted at rest using AES-256 encryption. Database-level access controls restrict query access to authorised system processes only.
• Multi-Factor Authentication: Juan635 applies OTP-based two-factor authentication for account logins, withdrawal requests, and other high-risk account actions.
• Access Controls & Least Privilege: Internal access to personal data is restricted to juan635 personnel and contracted processors on a strictly need-to-know basis. All internal data access is logged and subject to periodic audit.
• Penetration Testing & Security Audits: The juan635 platform is subject to regular independent security testing, including penetration testing and vulnerability assessments, to identify and remediate potential security exposures.
• Incident Response: Juan635 maintains a documented data breach response plan. In the event of a personal data breach that poses a real risk of serious harm to affected data subjects, juan635 will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will notify affected Players without undue delay, as required by the DPA.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by juan635. These rights may be exercised by contacting the juan635 Data Protection Officer using the contact details in Section 14:

Juan635 will respond to all valid data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further sixty (60) days, with written notification to the requesting party. Juan635 reserves the right to request proof of identity before processing a data subject rights request to prevent unauthorised disclosure.

The juan635 platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR's minimum age requirements for online gaming in the Philippines. Juan635 does not knowingly collect, store, or process the personal data of individuals under the age of 21 years.

All registrants are required to confirm at registration that they are at least 21 years of age. Age verification is further enforced through KYC identity document checks prior to the processing of any withdrawal request. Juan635 applies automated age screening and reserves the right to request additional identity documentation at any time where there is any indication or suspicion that a Player may be under the required age.

Some of the third-party service providers used by juan635 — including cloud infrastructure providers, game software studios, and identity verification services — may process personal data in countries outside the Philippines. Where such cross-border transfers of personal data are necessary for the delivery of juan635's services, juan635 takes the following safeguards:

• Juan635 transfers personal data to foreign processors only where the receiving country or organisation provides a level of data protection that is at least equivalent to the protections afforded under the DPA of 2012.
• All cross-border data processing arrangements are governed by binding contractual clauses that impose data protection obligations on the foreign processor consistent with Philippine law.
• Where required by the National Privacy Commission, juan635 will seek NPC approval prior to initiating cross-border data transfers and will comply with any conditions imposed by the NPC in connection with such transfers.

Juan635 maintains an up-to-date register of all cross-border data processing arrangements and makes this register available to the NPC upon request. Players who have concerns about cross-border data transfers may contact the juan635 Data Protection Officer for further information.

Juan635 reviews this Privacy Policy periodically and may update it to reflect changes in applicable law, regulatory guidance, the Platform's data processing practices, or the services juan635 offers. All updates to this Policy will be published on this page with a revised "Last Updated" date.

Where a proposed amendment to this Policy involves a material change to how personal data is collected, used, or shared — particularly in a manner that is less protective than the current Policy — juan635 will provide affected Players with advance notice of the change via their registered mobile number or email address, and will obtain fresh consent where the amended processing activity requires it.

Continued use of the juan635 platform following the publication of any amendment to this Privacy Policy constitutes acknowledgement that you have been notified of the update. Players who do not accept the revised Policy should discontinue use of the Platform and contact the support team to request account closure and data deletion.

For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by juan635, including the exercise of any data subject rights described in Section 10, please contact the juan635 Data Protection Officer through the following channels:

• Email: [email protected] — Please include "Privacy / DPO Request" in the subject line of your email to ensure your enquiry is directed to the Data Protection Officer promptly. This email address is displayed as plain text and is not a clickable link.
• Live Chat: Available 24 hours a day, 7 days a week, directly from the juan635 account dashboard. Live chat is the recommended channel for urgent privacy matters, including suspected data breaches or unauthorised account access.

Juan635's Data Protection Officer will acknowledge receipt of all privacy-related enquiries within five (5) business days and will aim to provide a substantive written response within thirty (30) calendar days. Where a matter requires investigation or external verification, the DPO will provide interim updates and an estimated resolution timeframe.

Players who are not satisfied with juan635's response to a privacy enquiry or data subject rights request have the right to escalate the matter to the National Privacy Commission of the Philippines, which may be contacted through the NPC's official government channels. Juan635 will cooperate fully with any NPC inquiry or investigation.